Professional Services Redefined

Structured cabling to cloud-ready networks— VersaNet designs, deploys & supports the infrastructure that keeps Canada’s critical industries connected.

Intermedia

VersaNet is proud to offer Cloud Voice solutions by Intermedia.

Better communication. Smarter by design.

Seamlessly integrated into our Intelligent Communications Platform, Intermedia AI is transforming how businesses connect, support, and grow.

Work Smarter. Connect Faster. From Anywhere.

Unify your business communications with AI-powered efficiency, built-in intelligence, effortless collaboration, and enterprise-grade security.

AI-Powered Communications

AI Assistant – Streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the Unite app.
AI Meeting Recap – Automatically transcribes and summarizes meetings, delivering action items, key topics, and transcripts. Saves time, boosts engagement, and ensures clear next steps for every participant.
AI Call Recap – Automatically analyzes your recorded calls and delivers a complete post-call package – transcription, sentiment, topic breakdown, and summary.
AI Topics & Trends – Surfaces recurring customer issues, sentiment shifts, and conversation patterns across calls. Equips managers to coach effectively, identify blind spots, and make data-driven decisions.

What is a Contact Center as a Service solution?

Contact Center as a Service is a cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools to help businesses ensure a good customer experience.

Highlights:

Differentiate from the competition where it matters most – providing the optimal customer experience
Better Productivity and Experiences with Unite and Contact Center
Rich dashboards, reports, and monitoring for admins and business stakeholders

Get Help Selecting the Right Microsoft 365 Plans and Options

We offer solutions that bring added functionality to Microsoft 365 to meet the unique needs of your business, whether you’re seeking to comply with privacy and security requirements or other regulations, or you’re looking to boost employee productivity with better tools. Let Intermedia help you decide which plan and combination of options is right for your business, whether you need Online Exchange Email or Microsoft 365 with compliance and security enhancements. Choose the combination of add-on services that’s right for your organization.

Expert Onboarding and Migration

Account Creation – Onboarding team helps you select your services, verifies account information and settings and schedules cutover timing.
Data Migration – Export current mailboxes and import into new account with preconfigured Outlook profiles.
Cutover – Verify mail server and domain records, execute cutover with new mail routing, export any new email and verify completion

Real-Time File Backup

As soon as files are created or changed, they’re backed up – and instantly accessible for end-users from desktops, laptops, mobile devices, and the web.

Captures All Data – More than just the files in your SecuriSync folder – we also protect cloud data, files, and folders on your Desktop and in My Documents, Music, Video, Downloads and Documents folders, plus the photos and videos from iOS and Android devices.
Instant Backup – As soon as files are created or changed, they’re automatically backed up – and instantly accessible from desktops, laptops, mobile devices, and the web.
Point-in-Time File Restoration – Backed-up files can easily be restored to any previous versions in case of hard drive crashes, lost or stolen laptops, accidental deletion or mass file infection.
Selective Sync – Selective Sync lets you pick and choose what folders and files you want to sync to your device. All your files will always be available in cloud storage via the web experience.